BridgeCare Support Suites Workflow — Owner / Property Partner
1
Referral Notification & Review
- Receive real-time alert (email / text)
- Log into Dovaxis dashboard
- Review priority referral — Rapid Ready
- Target: initial review within 15 minutes
- Review discharge timing, patient needs impacting environment (mobility / fall risk, dementia / behaviors, bariatric), and equipment needs (hospital bed, oxygen, commode, etc.)
2
Suite Capability Decision
- Can the environment safely support this patient?
- Is a room available and ready within required timeframe?
- Respond within 2 hours — Accept or Decline (with reason)
3
If ACCEPTED → Suite Preparation
- Confirm room assignment
- Prepare environment: hospital bed + linens, safety equipment (commode, walker, call system), clean and staged for arrival
- Complete Welcome / Setup Checklist
4
Coordinate Care Overlay
- Work with Central Intake to confirm:
- PDHC staffing (if required)
- Skilled home care or hospice agency
- Any special equipment delivery
5
Confirm Back to Central Intake
- Update Dovaxis — Status: ACCEPTED, room ready time, any limitations
- Central Intake will finalize placement and notify hospital
6
Pre-Discharge Readiness
- Suite fully prepared prior to arrival
- Access instructions ready
- Staff aware of arrival timing
7
Day of Arrival
- Patient arrives via arranged transport
- Safety check and orientation to space
- Ensure immediate comfort and access to essentials
8
Ongoing Coordination
- Maintain communication with PDHC / hospice agency and BridgeCare Central Intake
- Report any concerns or changes promptly
We Coordinate With
Skilled Home Care — RN, PT, OT, SLP, HHA
Private Duty — RN, CNA, HHA
Hospice Agencies
Contracted Social Workers
Primary Care Providers & Clinics
Specialty Nursing
